At Ix Cacao Indica, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
Please give us 3-5 days to process and ship your orders.
We do not make and keep large stocks. Chocolate starts to melt at 22 degrees C, so we take great care when preparing and shipping your order to ensure it arrives to you in perfect condition.
During the warmer months of the year, we will take extra precautions to guarantee the integrity of your order:
• Thursday & Friday shipments may be held until the following Monday to ensure your chocolate is not left sitting in a warm shipping facility over the weekend
• Cool packs may need to be added to your order to ensure temperature control throughout its journey to you
If you are shipping to a destination with high temperatures (24 degrees or higher), you may also notice that standard shipping rates are sometimes unavailable. In this case, you will see either 1 or 2 day service as your available shipping method or standard shipping with additional charges for cool packs.
We take great care when shipping your order to ensure it arrives in the same delicious condition it leaves our workshop. No matter which shipping method you select, we'll do the following to protect your order:
• Package them with environment friendly insulation material to ensure it can take the temperature variations of transport.
• Schedule your shipment to be in transit for as little time as possible and to avoid sitting in a warm warehouse over a weekend.
• If selected by you, pack it with additional cool pack to ensure integrity of product.
This means limiting the days we ship, not shipping orders over the weekend, and expediting your order as needed. Depending on the day your order is placed, this may also means we hold onto your order a little longer before shipping so it's not in transit over the weekend.
We do not currently have same-day shipping available; please allow 2-3 working days for your order to be processed. If for any reason, we’re unable to ship your order as expected, we’ll get in touch with you.
Working days are Monday-Friday, unless we are closed for a gazetted holiday. We do not process or ship orders over the weekend.
Unattended Packages; if no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem, we recommend shipping to an address where someone can sign for and receive your package. Ix Cacao Indica is not responsible for any damage or theft incurred after delivery.
POLICIES AT IX CACAO INDICA
Welcome to the Ix Cacao Indica Website (the “Site”). Ix Cacao Indica (Aljai Singh) provides this Site as a service to it’s (her) customers.
Please review the following Terms and Conditions that govern your use of my Site (the “Agreement”).
Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms.
1. Online Registration & Security
When ordering from Ix Cacao Indica, you have the option of (1) creating an account or; (2) guest checkout. You are responsible for ensuring that all details provided during account creation, ordering and thereafter remain complete and accurate. When you register to use the Site you will be asked to select an account password. You are responsible for all activities and orders that occur under your account and should keep your password confidential. If you suspect that someone else knows your password you should change it immediately. If we have reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend or cancel your account.
2. Colours, Specifications & Descriptions of Products
Whilst we have made every effort to display the colours, specifications, dimensions and descriptions of all items on the Site as accurately as possible, the colours you will see, may not reflect the exact colour of products, owing to photography. Ix Cacao Indica cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Site without prior notice also.
All of our products are packaged in a production kitchen which handles nuts.
The price that we charge for our products will be the price stated on the Site. You will be required to pay for any delivery charges specified during the order process.
5. Ordering & Payment
When completing an online order, you are responsible for the accuracy and completeness of the information you provide; Ix Cacao Indica accepts no responsibility for items that are unable to be delivered for incorrect or incomplete delivery information.
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
For business or corporate purchasers with orders of over Rs.30, 000/-, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references.
6. Cancellation & Modification of Orders
The right of withdrawal of 8 days does not apply to perishable food items such as boxed chocolates, cakes, chocolate bars, and ingredients. Cancellation or modification of orders may be accepted up until when the product is passed to the carrier for shipping. We reserve the right to cancel the contract between us if: (a) we have insufficient stock to deliver the products you have ordered; (b) we do not deliver to your area; or if (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error. In the event of cancellation, we will notify you by email or telephone and re-credit to your account any sums deducted by us.
7. Delivery & Collection
For products delivered by private-courier / India Speed-post, we will deliver to the delivery address you provide at the time of order. Please ensure that this information is complete and correct.
For products due for collection from the Ix Cacao Indica factory, we will hold your order for 48 hours from the stated collection time. Failure to collect orders within this 24 hour period will result in disposal of your order.
We do not accept returns or exchanges, but we do want to make sure your experience with us is a positive one. For any online order issues, please whatsapp us on +91-7798994802 or email us at firstname.lastname@example.org with details about your concerns.
We shall have no liability to you for any damage to products or impact on delivery that is caused by an event that is beyond our reasonable control.
You become the owner of the bought product upon; (a) its collection from Ix Cacao Indica or (b) its delivery to your stated delivery address. We do not accept liability in the event that your delivery is stolen or damaged whilst on your doorstep. You agree to inspect: perishable products upon collection and/or delivery and to notify us by email of any defects within 24 hours. Claims made out with this period will not be accepted.
Whilst we try to ensure that material included on the Site is correct, we cannot accept responsibility for any inaccuracies that may arise. Without prejudice to your statutory rights, we may correct any inaccuracies and we will not be responsible for any such inaccuracies for the results obtained from the use of such information or for any technical problems you may experience with the Site.
If the products you have ordered do not arrive, or if we deliver incorrect or damaged products, we shall have no liability to you other than to: (a) make good any non-delivery; (b) replace any shortage; (c) replace products that are damaged or defective; or to (d) refund to you the amount paid for the products in question.
Save as precluded by law, Ix Cacao Indica will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
Ix Cacao Indica, any other party (whether or not involved in creating, producing, maintaining or delivering this Site), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any websites linked to this Site.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our Site. The importation or exportation of certain products to you may be prohibited by certain national or international laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Reselling of any of our products is not allowed.
11. Intellectual Property
Unless otherwise noted, all materials, including images, illustrations, designs, recipes, tips & tricks, photographs, streaming and video content and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Ix Cacao Indica. This Site and all its Contents are intended for commercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derived works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.
12. Governing Law
The contract between us shall be governed by and construed in accordance with the laws of India. The Indian courts will have jurisdiction over any disputes arising between us.
If any provision of these Terms & Conditions is found to be invalid by any court having appropriate jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms & Conditions which shall remain in full force and effect.
14. Third Parties
No third party may claim any rights under this contractual relationship.
15. User Feedback & Other Submissions
All comments, suggestions, ideas, and other submissions disclosed, submitted or offered to Ix Cacao Indica on or via this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) are property of Ix Cacao Indica. Communication, submission or offering of any Comments shall constitute an assignment to Ix Cacao Indica of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. In this regard, Ix Cacao Indica will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Ix Cacao Indica is and shall be under no obligation (a) to maintain any Comments in confidence; (b) to pay to user any compensation for any Comments; or (c) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
16. Links to Third Party Websites
This Site may contain links to other websites not controlled by Ix Cacao Indica. Ix Cacao Indica has no responsibility for the linked websites nor does it necessarily endorse any linked websites. Ix Cacao Indica provides links solely for the convenience and information of its Site users.
Ix Cacao Indica provides the materials on the Site ‘as is’ without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchant ability, fitness for a particular purpose or non-infringement of intellectual property. Ix Cacao Indica disclaims any duty to update or revise the materials on this site, although Ix Cacao Indica may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk. You agree to defend, indemnify and hold Ix Cacao Indica harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Site.
18. Entire Agreement
Please feel free to reach out with any questions or suggestions below;